Misc. Questions

What is the Unitel Voice Phone System?

Unitel Voice is a virtual phone system designed to help small businesses sound professional and stay connected, no matter where they are. By provi...

Do I need to install new phone lines or equipment?

No, you don’t need to install new phone lines or equipment to use Unitel Voice. Our virtual phone system works seamlessly with your existing devic...

Does Unitel Voice completely replace my existing telephone service?

It can, but it doesn’t have to! Unitel Voice is a flexible virtual phone system that lets you keep your current phone setup or fully transition to...

Do I have to sign a contract?

No! There is no long-term contract required—Unitel Voice is a month-to-month service, meaning you can cancel anytime without penalties. Want to L...

Does Unitel Voice have any setup fees, cancellation fees, activation fees, or porting fees?

Nope! Unitel Voice has no hidden fees—there are no setup fees, cancellation fees, activation fees, or porting fees whatsoever. Plus, there are no ...

Where are your data centers located?

Unitel Voice’s solutions are hosted in highly available, redundant, and secure data centers to ensure reliability, performance, and uptime. Our p...

Can I keep my existing number and use it as my Unitel Voice phone number?

Yes! You can transfer (port) your local or toll-free number to Unitel Voice at no charge. How to Transfer Your Number: Select the Transfer Opti...

Who owns the numbers that are assigned to me by Unitel Voice and can I port or transfer them?

With Unitel Voice, you own your phone number(s)—you’re not renting them, and there’s no contract locking you in. You are the valid owner of your...

Do you offer SIP Trunking?

Yes! If you're interested in SIP Trunking, visit our SIP Trunking page for details on how it works and available options. Need a Custom Quot...

Is Unitel Voice HIPAA Compliant?

Unitel Voice follows HIPAA compliance best practices, ensuring security and privacy in our communications solutions. However, we cannot be a HIPAA...

Can my Unitel Voice phone number receive a call from an international number?

Toll-Free Numbers Toll-free numbers can only receive calls from within the North American dialing plan, which includes: United States Canada ...

How many concurrent calls can the system handle at once?

Unitel Voice does not impose a limit on the number of concurrent calls your system can handle. The only restriction is based on the capacity of ...

Do I have to get a toll free number or can I use a local number?

No, you do not have to get a toll-free number. Unitel Voice offers local numbers in most U.S. cities, allowing you to choose the best option for y...

Is the Unitel Virtual Office Phone System easy to set up?

Absolutely! Setting up your Unitel Voice system is quick and hassle-free, with multiple resources available to guide you every step of the way. ...

Do you have a 30-day money back guarantee?

Risk-Free with a 30-Day Money-Back Guarantee! We’re confident you’ll love Unitel Voice, but if for any reason you’re not satisfied, we offer a 30...

How does international calling work with Unitel?

Unitel Voice primarily supports calling within the USA and Canada, but international call handling depends on the type of number and service you’r...

Do you offer 411 Service?

Yes! You can list your local business number in the 411 directory, allowing customers to find your business information when they dial 411. Once e...

What is 411?

411 is a directory assistance service that allows consumers to dial "411" and ask an operator for a business's phone number. However...