Troubleshooting : Unitel

The Unitel Voice Mobile App requires a strong WiFi connection to ensure call quality. Call quality is the backbone of our business. Our team use...

Modified on: Mon, 10 Feb, 2025 at 6:55 PM

If you log into the "Virtual Office" tab in the Unitel Voice app and notice that some voicemails are missing, it is likely due to permis...

Modified on: Mon, 10 Feb, 2025 at 6:55 PM

If you're experiencing choppy audio, delays, or distorted calls (e.g., sounding "underwater" or "far away"), the issue is ...

Modified on: Mon, 10 Feb, 2025 at 7:18 PM

If you haven't opened your Unitel Voice mobile app in 14 days or longer, you may receive one of the following notifications: "Your acco...

Modified on: Mon, 10 Feb, 2025 at 7:23 PM

If requested by the Unitel Voice Support Team, you can enable advanced logging in the Unitel Voice mobile app to help technicians diagnose issues ...

Modified on: Mon, 10 Feb, 2025 at 7:31 PM

If you’ve been asked to send a Troubleshooting Log to Unitel Voice Support, follow the steps below. Note: Before proceeding, ensure that you have...

Modified on: Mon, 10 Feb, 2025 at 7:40 PM