Billing

What's the difference between Incoming Minutes and Outgoing Minutes?

Your Unitel Voice dashboard displays both Incoming Minutes and Outgoing Minutes  Go to Settings > Account.  Here’s what they mean: Incomi...

How do I update my billing info?

Important Notice Billing access is only available to: The Master Admin User created at signup. Users with the "Billing Admin" role ...

Why Is My First Invoice Higher Than Expected?

We understand that your first invoice may seem confusing, but rest assured—you’re not being overcharged. The first invoice appears higher because...

How do I access my Invoice?

Important: Billing access is only available to: The Master Admin User created at signup. Users with the "Billing Admin" role assigne...

What if I go over my plan’s allotted minutes? How will I be charged?

If you use more minutes than what’s included in your plan, you will be charged an overage rate per additional minute. The exact rate depends on y...

How do you bill for partial minutes used?

We bill calls in 6-second increments with an 18-second minimum per call, which helps save you money by ensuring you're only charged for the ti...

How is my overage calculated?

The 3.9¢ per minute rate applies when a call includes both: The inbound leg (the call coming into your Unitel Voice system) – 1.5¢ per minute ...

Do you accept PayPal?

No, we do not accept PayPal at this time. We currently accept payments via credit cards only, including: Visa Mastercard American Express Di...

What are the acceptable forms of payment?

We currently accept payments via credit cards only, including: Visa Mastercard American Express Discover ⓘ Still confused? Having tr...

How do I update the billing name on my account?

For security reasons, the billing name cannot be updated online. If you need to make changes, you can: Email us at support@unitelvoice.com Subm...

What is a credit limit warning?

As a prepaid service, each account has a credit limit for overage charges. If you receive an email notifying you that you're approaching or ex...

What is the difference between billed annually and billed monthly?

Unitel Voice offers two billing options: monthly and annual. Here’s how they work: Monthly Billing Your payment method is charged once per mont...

Why am I getting charged monthly when I signed up for annual billing?

If you signed up for annual billing, you prepaid for 12 months of service at a discounted rate. However, if you add additional features or phone n...

How do I change my plans between monthly billing and annual billing?

How Do I Switch Between Monthly and Annual Billing? If you’d like to change your billing cycle, please contact our Support Team for assistance: ...

What fees are added to Unitel Voice's plans?

What Fees Are Added to Unitel Voice Plans? In addition to your service plan, Unitel Voice includes a Carrier Recovery Fee to help cover complianc...

What is the Carrier Recovery Fee?

The Carrier Recovery Fee is a charge implemented by telecommunications providers to recover costs associated with compliance with government-impos...

What does STIR/SHAKEN mean?

STIR/SHAKEN is a framework of interconnected standards designed to combat caller ID spoofing, a common tactic used in illegal robocalls. The acron...

Why do I have a negative amount in my Account Balance?

A negative amount in the Account Balance section indicates that your account has a credit balance—you do not owe anything. Special Note for New ...