Extensions
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What are Extensions?
Understanding Extensions with Unitel Voice Extensions are an essential feature of your Unitel Voice account. They allow you to set up individual...
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How to set up Employee Extensions (Users)
How to Set Up Employee Extensions (Users) An Employee Extension is a 3-digit number representing a user in your phone system. Each Employee Exten...
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How to set up Department Extensions (Groups)
What is a Department Extension? A Department Extension is a group of Employee Extensions. Department Extensions are identified by a single digit ...
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How do I manage my Employee (User) Extension Login?
The Employee User Login is created when you set up an employee extension. To manage it, follow these steps: Go to the Extensions section. Clic...
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How do I update the permissions of my Employee Extension User?
By default, users only have permission to access their own extensions. However, you might want your Employee Extension Users to be able to view vo...
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Why is the “Delete” button missing for one of my extensions?
Phone numbers can be set up in two ways: they can either play the Main Greeting or forward callers directly to an extension. If a phone number i...
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What is the "Ring for..." field?
When configuring your extension, you'll need to fill out the "Ring for..." field when entering a forwarding number. This setting co...
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Custom Call Forwarding Schedules
You can set up custom forwarding schedules for department and employee extensions, including forwarding calls to specific numbers or the mobile ap...