Phone numbers can be set up in two ways: they can either play the Main Greeting or forward callers directly to an extension.
If a phone number is configured to forward calls directly to an extension, the "Delete" button for that extension will be hidden. This is to prevent accidental deletion, as doing so would break your call routing.
To delete an extension that currently has a phone number forwarding calls to it, follow these steps:
- Change the phone number’s forwarding settings to either route calls to a different extension or play the Main Greeting.
- Once this change is made, the "Delete Extension" button will reappear in the General Information section, allowing you to delete the extension.