How do I change my outbound Caller ID if I have multiple numbers?

If you have multiple numbers assigned to your account, you can choose which number displays as your outbound Caller ID when making calls.

You can update your outbound Caller ID in the Unitel Voice Dashboard. If you're making this change from the mobile app, you must click the "Virtual Office" button in the app to access these settings.

Steps to Change Your Outbound Caller ID:

1. Navigate to the Extensions Page
   
2. Click Edit next to your Employee Extension
   
3. Locate the dropdown under "What number will show when you place a call?"
   • Select the number you want to display as your outbound Caller ID.
   • Note: The 'Mobile App & Devices' toggle must be on to see this setting
     
4. Click "Save" or "Save and Close" to apply the update.

Important Note:

• Caller ID updates may take a few minutes to reflect.
• Frequent changes are not recommended, as networks may take time to update the new number.