What is a Quick Reply?

Modified on: Mon, 3 Feb, 2025 at 10:45 PM

What Is a Quick Reply?

A Quick Reply is a pre-written, saved response that can be easily inserted into a message or note. This feature helps agents save time, ensure consistency, and improve response efficiency.

When creating a Quick Reply, you can choose to:

Save it for personal use (only visible to you).
Share it with all agents on your team for broader use.

How to Add a New Quick Reply

Click the Avatar in the upper-right corner, and choose Settings
Click Quick Replies
Click New Quick Reply.
Enter your message in the body, and click Add Reply.

How to Use an Existing Quick Reply

In a conversation, click the “Quick Replies” pop-up menu located above the SEND button.
Select the pre-saved Quick Reply you want to use. It will automatically populate in the text entry field.
Click SEND to send the message.

Why Use Quick Replies?

Saves Time – No need to type the same response repeatedly.
Ensures Consistency – Maintain uniform messaging across your team.
Increases Efficiency – Respond to customer inquiries faster.

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