There are several ways to set up your Unitel Voice phone system to handle calls. Depending on your business needs, you can customize your phone system to direct calls, forward them to specific numbers, or send them directly to voicemail.
Different Call Handling Setups:
Main Greeting with a Menu of Employee & Department Extensions
- Direct callers to specific employees or departments.
- Set up a menu system so that callers can press a number to reach the correct department or extension.
Simple Main Greeting Without Department Extensions
- Set up a straightforward greeting for all incoming calls without a menu, requesting your caller to stay on the line or press 0 for the next available representative.
- Callers will hear a greeting and either wait in a queue or reach a specific extension directly.
Forward Calls to a Phone Number(s)
- Automatically forward calls to a designated number, such as your mobile phone or office line.
- This is useful if you need calls routed to an alternative device.
Forward Calls Straight to Voicemail
- Send all calls directly to voicemail.
- This option is great if you just want voicemail to handle your incoming calls.
Forward Calls to Your Mobile App
- Have calls routed directly to your mobile device via the Unitel Voice app.
- This is ideal for users on the go who prefer not to have a main greeting, ensuring calls are never missed.