How to set up an After-Hours Greeting

Click Here to watch a quick video on how greetings work in our system.

If your business isn’t open 24/7, an After-Hours Greeting is a great way to inform customers that your office is closed. You can also choose to take messages or route calls to your after-hours support staff.

For example, your After-Hours Greeting might say:
"Thank you for calling ABC Company. Our office is now closed. Our normal hours of operation are 9 am - 5 pm, Monday through Friday. If you'd like a team member to contact you, please press 7 to leave your name, number, and a brief message, and we’ll follow up as soon as possible."

How to Set Up an After-Hours Greeting (in 4 Simple Steps)

1. Navigate to the Greetings Settings

   • Go to Settings and then select Greetings.
     

2. Set Your Business Hours

   • During these hours, your phone system will play the Main Greeting. Outside of these hours, it will play the After-Hours Greeting.
     
   • You can choose from several preset options or create a custom schedule. Click Here to learn more about custom schedules.

3. Upload Your Greeting

   • A default greeting will be provided, but you can upload your own by clicking "Add your own greeting".
   • You can either upload an MP3 file or record using your computer or device’s microphone.
   • After saving the recording, make sure to select it as the active greeting.
     
     Important Note: Apple/iOS devices prevent recording through the browser. Click Here for alternative recording options.

4. Set After-Greeting Options

   • You can choose what happens if the caller doesn’t enter a command. Options include:
     • Repeating the Main Greeting, or
     • Forwarding the caller to an extension of your choice.
       
   • Optional: If you want the After-Hours Greeting to send callers to voicemail, consider setting up a department extension specifically for voicemail and mention it in your After-Hours Greeting.