You can transfer calls to any other extension of your phone system. If you need to transfer your call, but wish to first speak with the person to whom you are transferring the call, you may use the 'attended transfer" option.
iPhone Users
- When you are on a call, your in-call display will change to this:
- If you wish to do an "Attended Transfer," press the "att. transfer" button, and dial the extension where you wish to send the call. Stay on the line, speak with the party, and press the blue "Transfer" button to send the call (see below).
Note: If the other party does not wish to take the call, they can hang up, and you will go back to your original phone call.
Android Users
- When you are on a call, your in-call display will change to this:
- If you wish to do an "Attended Transfer," press the "att. transfer" button, and dial the extension where you wish to send the call. Stay on the line, speak with the party, and press the green "Transfer" button on the bottom of the screen to send the call (see below).
Note: If the other party does not wish to take the call, they can hang up, and you will go back to your original phone call.