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Making & Receiving Calls

  • How do I change my outbound Caller ID if I have multiple numbers?

    If you have multiple numbers assigned to your account, you can choose which number displays as your outbound Caller ID when making calls. You can...

    Modified on: Mon, 10 Feb, 2025 at 5:27 PM
  • How do I transfer a call?

    When you're on a call, your in-call display will show additional options for transferring the call. You can choose between a Blind Transfer or...

    Modified on: Mon, 10 Feb, 2025 at 5:34 PM
  • What is blind transfer?

    A Blind Transfer allows you to send a call directly to another number without speaking to the recipient first. This can be done to: Another exte...

    Modified on: Mon, 10 Feb, 2025 at 5:43 PM
  • What is attended transfer?

    An Attended Transfer allows you to transfer a call to another extension or phone number after first speaking with the recipient. This ensures the ...

    Modified on: Mon, 10 Feb, 2025 at 5:57 PM
  • Set Mobile App to Do Not Disturb (DND)

    Turning on Do Not Disturb (DND) in the Unitel Voice mobile app prevents calls from ringing through to your app. This is useful when you are unavai...

    Modified on: Mon, 10 Feb, 2025 at 6:03 PM