How Greetings Work in Our System
Click Here to watch a quick video on how greetings work in our system.
Our system offers three types of greetings:
1. Main Greeting
The Main Greeting is the first message callers hear when they dial your number. This greeting should provide options for callers to choose from.
For example:
"Thank you for calling ABC Company. For sales, press 1. For support, press 2. For our dial-by-name directory, press 8."
Click Here to learn more about managing your main greeting.
2. Voicemail Greeting
Each department and employee extension has its own Voicemail Greeting. This is the message callers hear before leaving a voicemail.
Click Here to learn more about managing voicemail greetings.
3. After-Hours Greeting
The After-Hours Greeting plays after your business hours have ended. This message informs callers that they have reached your company outside of regular hours.
Example:
"Thank you for calling [Company Name]. You have reached our offices after hours. Please leave a message, and we will return your call the next business day. Thank you."
Click Here to learn more about managing your after-hours greeting.