How Greetings Work in Our System
Click Here to watch a quick video on how greetings work in our system.
Our system offers three types of greetings:
1. Main Greeting
The Main Greeting is the first message callers hear when they dial your number. This greeting should provide options for callers to choose from.
Example:
"Thank you for calling ABC Company. For sales, press 1. For support, press 2. For our dial-by-name directory, press 8."
Click Here to learn more about managing your main greeting.
2. Voicemail Greeting
Each department and employee extension has its own Voicemail Greeting. This is the message callers hear before leaving a voicemail.
Example:
"Thank you for calling ABC Company. We are unable to take your call at this time. Please leave a message, and we will return your call as soon as possible."
Click Here to learn more about managing voicemail greetings.
3. After-Hours Greeting
The After-Hours Greeting plays after your business hours have ended. This message informs callers that they have reached your company outside of regular hours.
Example:
"Thank you for calling ABC Company. You have reached us after our normal business hours. Please press 9 to leave a voicemail."
Click Here to learn more about managing your after-hours greeting.
ⓘ Still confused? Having trouble?
Contact us at support@unitelvoice.com, call 855-888-6423 x2, or Chat with us online.
We're here to help!