How do I prevent my voicemails from going to my spam folder?

Mark Emails as “Not Spam” or “Not Junk”
If your voicemail emails have already gone to the spam or junk folder, you can mark them as "Not Spam" or "Not Junk". This action helps train your email client to recognize legitimate messages from Unitel Voice in the future.

Add Unitel Voice to Your Contacts or Safe Sender List
Adding the email address @um.unitelvoice.com to your contacts or Safe Sender list in your email client can help ensure that emails from this domain are never marked as spam.

Check Your Spam Filter Settings
Some email providers allow you to adjust your spam filter settings. Check to see if your email provider has any custom rules set that might be directing legitimate emails, like voicemail notifications, to the spam folder.

Use a Different Email Address for Voicemail Notifications
If you’re still experiencing issues, consider using a separate email address exclusively for voicemail notifications. This can help isolate voicemail emails from other types of messages that might be more likely to trigger spam filters.

Verify SPF, DKIM, and DMARC Settings (for Advanced Users)
For companies using their own email servers, ensuring that SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance) are correctly configured can help improve email deliverability and prevent emails from being flagged as spam.