How do I turn off Wi-Fi?

If you are experiencing call quality issues while using the Unitel Voice app over a Wi-Fi connection, we recommend disabling Wi-Fi and retesting the call using your mobile data network (5G, 4G/LTE, or 3G).

How to Disable Wi-Fi

For Apple / iOS Devices:

1. Close the Unitel Voice app (if open).
2. Swipe down from the upper-right corner of your screen to open the Control Center.
3. Locate the Wi-Fi icon:
   • Blue icon = Wi-Fi is enabled.
   • Gray icon = Wi-Fi is disabled.
4. Tap the Wi-Fi icon to disable Wi-Fi.

For Android Devices:

1. Close the Unitel Voice app (if open).
2. Swipe down from the top of the screen to access the Quick Settings menu.
3. Locate the Wi-Fi icon in the top-left corner:
   • If Wi-Fi is enabled, it will display the connected network's name.
4. Tap the Wi-Fi icon to turn Wi-Fi off.

Why Turn Off Wi-Fi?

• Wi-Fi connections can sometimes cause latency, jitter, or call drops, especially on public or weak networks.
• Using your mobile data plan often provides a more stable connection for VoIP calls.