Call forwarding is managed in two places within the Unitel Voice system: phone number settings and extensions.
Phone Numbers: You can set a phone number to forward calls to the main greeting or an extension of your choice. [Learn more here.]
Employee Extensions: Employee extensions can forward calls to the mobile app, a device, or another phone number. [Learn more here.]
Department Extensions: Department extensions can forward calls to a list of employee extensions or phone numbers. [Learn more here.]
Not sure which Call Forwarding Setup is best for you? [This guide might help.]