Mobile App FAQs

How do push notifications work with the app?

Push notifications help ensure you never miss important calls or messages while using the Unitel Voice mobile app. When Do You Receive Push Notif...

Best Practices for Using the Unitel Voice Mobile App

To ensure the best experience when using the Unitel Voice mobile app, follow these best practices for setup and configuration. Getting Started ...

How much data does my app use?

Recommendation: We highly recommend using the app while connected to Wi-Fi whenever possible. When on Wi-Fi, data usage is minimal and unlimited, ...

Can I control call waiting when using the app?

Yes! You can customize how your Unitel Voice business call behaves when an incoming cellular (GSM) call interrupts it. Follow the steps below to c...

Can I make international calls from my Unitel Voice App?

Currently, Unitel Voice plans do not support international outbound calling (international termination). Interested in international calling? If ...

How do I check the version of my Unitel Voice App?

Knowing your app version helps ensure you are using the latest features and updates. Follow the steps below to check which version of the Unitel V...

How can I manage permission to my mobile phone’s contacts for the Unitel app?

When installing the Unitel Voice Mobile App, you’ll be prompted to allow access to your device’s contacts. This permission makes it easier to see ...

How can I change the Unitel app permissions to my contacts / camera / microphone after the app is installed?

When first installing the Unitel Voice Mobile App, you’ll be prompted to allow access to your contacts, camera, and microphone. These permissions ...

Do I need to keep the Mobile App open to receive calls?

No, you do not need to keep the app open to receive calls. When someone calls your Employee Extension, a PUSH notification will be sent to your m...