A list of your phone numbers can be found under "Settings" > "Your Numbers." Here, you can manage a phone number's settings and add new numbers to your account.
Editing Number Settings
To adjust a number's settings, select "Edit" on the number.
A settings menu will appear. Here, you can manage a variety of settings.
Forwarding Options
Play My Main Greeting: When someone calls your Unitel phone number, they will be directed to your main greeting.
Transfer to Extension: When someone calls your Unitel phone number, they will be directed to the extension of your choosing. That can be either a department or employee extension.
Caller ID Display
Caller's Number: When you receive a call directly to your mobile device (not your mobile app), your caller ID will display the caller's phone number.
Virtual Office Number: When you receive a call directly to your mobile device (not your mobile app), your caller ID will display your Unitel virtual office number.
A helpful tip: Many people add their Unitel virtual office number to their contacts to further clarify that it is a business call.
Fax Notification Action
Copy - This is the preferred value. Inbound faxes will be converted to PDF and emailed to the "Notification Email." A copy of the PDF will be stored in your Inbox for 60 days.
NONE - Inbound Faxes will not be saved or forwarded to your Notification Email.
Forward - Inbound fax will be converted to PDF, emailed to the "Notification Email," and then deleted from the system. No copy is saved in your Inbox.
Notify - Inbound fax will be converted to a PDF and stored in your Inbox. A notification email will be sent, but the document will not be included as a PDF attachment.
Notification Email
The email that fax notifications will be sent to, in whichever format was selected above.
"Other Options" Dropdown
Time Zone
The time zone in which you or your business is primarily located. Used to keep accurate call logs and maintain after-hours greeting timing.
Music on Hold
You can choose from our music selection or upload/record your own on-hold music/greeting. You also have the option to disable the music on hold.
*It may take up to 2 minutes for your changes to complete in the system after saving.
Tag
A Number tag is a description that can be assigned to each of your Unitel phone numbers. More details on tags can be found here.