SMS toll-free texting service gives your company another touch point to engage customers. It’s a fast, easy, affordable, and convenient way to communicate with your customers and potential customers.
For customer service teams, it can help you provide your customers with information more quickly and efficiently. It can also reduce the amount of time your customers wait on hold (less hold music usually means happier customers).
It’s also a great tool for your sales and marketing team. You can invite customers to text your company for promotions, coupons, and other giveaways. Your customers are already using text messaging because it’s a fast, easy, and convenient way to communicate with friends and family. And now, it’s the perfect tool for customer relationship communication.